Several people working for Novell did read my post and get in touch with me. To be honest I wasn't really expecting so much action, just a small amount of venting after being frustrated.
Still our SuSE/Novell problems have now been resolved.
So we now have a fully supported SuSE machine which is running the latest SP, and capable of being used for Oracle.
We also ordered two more boxed copies of distros (with one year of updates/support) too:
- Another copy of SuSE ES9 - ordered from InSight after the online order page didn't work on Novells website - maybe a local issue?
- A copy of RedHat ES.
So we'll be able to test + compare the pair of them together.
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