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Somebody's coming up. Somebody serious

19 March 2009 21:50

About a year ago I was looking for a "support system", to allow people to report issues and then allow myself and my partner to handle them.

I looked at several packages and eventually decided upon roundup. (Minimal dependencies, included in Debian Stable, Simple to setup.)

Over time my annoyances with this package have grown, so its definitely time to look again at the support landscape. For the moment I decided to give in to pressure and try RT. Unfortunately this was very quickly the result:

[Tue Mar 17 18:54:23 2009] [crit]: <rt-3.6.7-5189-1237316062-367.1-3-0..>

Could not send mail: Couldn't run /usr/sbin/sendmail:
  Cannot allocate memory at
    /usr/share/request-tracker3.6/lib/RT/Action/SendEmail.pm line 334.


How much memory does the system have? 400Mb "real" and 256Mb "swap".

I've bumpted it up to 512Mb + 376Mb respectively. Lets see how that helps.

I'm reminded, once more, that in theory a support system is a small piece of software. In terms of my RT install all I did was install it, configure it such that when a new user submits a ticket they get back an autoreply with login details and can view/edit/close their own ticket via the web interface. This wiki page helped.

This is a step up from roundup which has a weird idea of security - if you allow a ticket submitter to use the UI they can see all open/closed tickets.

Anyway I'll keep testing it for a couple of days and if the memory helps then I guess its a small price to pay but .. ugh. Maybe the home made solution is the more practical solution..

ObFilm: Leon